Ticketmaster’s New Dispute Resolution Process – Rethinking Consumer Arbitration

Within the vibrant and expansive world of live entertainment and ticketing, where the stage is set, the lights are lowered, and anticipation fills the air, a significant legal question has arisen that heralds a change to the future of consumer arbitration. This legal issue highlights the limitations of fairness and procedural protections in arbitration, as ever-evolving technology and innovation are reshaping our world. In this article, we seek to illustrate the various implications of this...

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Arbitration Conversation No. 99: Chris Poole, CEO of JAMS

In this episode of the Arbitration Conversation, Amy interviews Chris Poole Chief Executive Officer of JAMS, the largest provider of alternative dispute resolution (ADR) services worldwide. Poole joined JAMS in 2007 and since that time has led the organization through an unprecedented period of growth, which also helped elevate the ADR industry as a whole. In his role as President and CEO, Poole works closely with senior management and the highly-trained panelists who own the company.

Prior to joining JAMS, Poole was CEO at Thomson Elite, part of The Thomson Corporation. Poole was COO of Elite Information Systems from 1995 to 1998, Chair and CEO of Elite Information Group from 1999 to 2003, and President and CEO of Thomson Elite from 2003 to 2006. Before joining Elite, Poole was Executive Director of Latham & Watkins LLP in Los Angeles. Poole was the recipient of the 2002 Ernst & Young Entrepreneur of the Year Award. He earned his B.A. in Economics from Harvard University in 1979 and his M.B.A. in Computers and Marketing from the Anderson Graduate School of Management at UCLA in 1984.

By Amy Schmitz, Chris Poole

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